UtilityBench: Measuring Language Model Utility When Errors Have Different Costs

As language models are increasingly deployed in real-world scenarios with important outcomes, the impact of their mistakes often extends far beyond what correctness can capture. In domains like medicine, a single error can lead to serious consequences and put patient safety at risk. However, mainstream evaluation protocols still treat all errors as equal, overlooking the spectrum of real-world costs. To address this, we propose a utility-based evaluation framework that explicitly incorporates the varying consequences of errors. We develop UtilityBench, a large-scale benchmark of 15,000 instances with verifiable answers, quantifying error severity using Best–Worst Scaling to elicit meaningful, data-driven cost estimates. These quantified utilities shape when a model should answer or abstain, guiding it to make decisions that align with the true importance of each scenario. As another merit, we propose UtilityAUC, a metric that measures the area under the utility curve determined by a model’s response ordering, thereby enabling utility preference alignment beyond error frequency. Our theoretical analysis demonstrates that UtilityAUC can distinguish between models where standard accuracy and AURC fall short. Empirically, evaluating 20 state-of-the-art models, we find that greater accuracy or more advanced architectures do not reliably translate to higher UtilityAUC, highlighting a gap between problem-solving ability and responsible decision-making in language model evaluation.