Encoded but Unused: Bounding the Sources of VLM Errors

In this paper, we investigate why vision-language models (VLMs) produce errors by decomposing them into two sources: visual-representation failures, in which the visual evidence required for the correct answer is not encoded, and visual-utilization failures, in which this evidence is encoded but not successfully used. We propose to estimate the visual-utilization failure rate using lightweight probes and derive theoretical bounds on the true rate that account for probe imperfections. We introduce VELens (Visual Evidence Lens), a rank-based probe that traces visual evidence for both a target object and its ground-truth attribute, such as color, material, or shape, across VLM layers. We evaluate VELens on over 6,000 images using LLaVA-1.6-7B and Qwen2.5-VL-7B. Our method achieves ROC-AUC scores of 0.95 and 0.91, respectively, and outperforms alternative probes in both low-resource and unseen-attribute settings. Using it to diagnose errors, we estimate that visual-utilization failures account for 84.4% of LLaVA errors and 70.0% of Qwen errors, with conservative lower bounds of 77.5% and 61.0%, respectively. Overall, our study identifies visual utilization as the dominant bottleneck in VLMs and suggests that a central opportunity for improvement lies in developing better mechanisms to locate, route, and use the visual information they already encode.